Why are resources still locked even after I purchased a subscription?

If you’ve already purchased a subscription but still see lock symbols on our site, don’t worry — your purchase went through successfully! The reason you’re still unable to access the content is that your subscription hasn’t been assigned yet.

After buying a subscription, it needs to be assigned either to yourself or to a member of your organization before access is activated. Until that step is completed, the system won’t recognize that you have an active license — which is why those lock icons are still appearing.

In the steps below, we’ll walk you through exactly how to assign your subscription so you can unlock all the resources you’ve paid for.