Why am I experiencing Sing playback issues?

If you’re experiencing issues with devo audio stopping or not playing as expected, there isn’t currently a single known cause. However, there are a few common steps that often resolve the issue, along with some expected behaviors that can interrupt audio playback.

Things to try first

We recommend starting with the following troubleshooting steps:

• Refresh the page

• Close the browser tab and reopen it

• Log out of your account and log back in

These steps can help reset the playback session and resolve temporary issues.

Known and expected behavior

In some cases, audio stopping is expected due to device or system behavior, including:

• Power-saving mode or device sleep
  When your device enters power-saving mode or goes to sleep, audio playback may stop.

• Incoming phone calls or messages
  Receiving a call or certain messages can interrupt audio playback.

• Other app notifications or system alerts
  Notifications from other apps may pause or stop audio, depending on your device and settings.

Still having trouble?

If playback issues continue after trying the steps above, please reach out to our support team with details about your device, browser, and when the issue occurs. This helps us better understand and improve the experience.