What should I do if I’m not receiving a verification code to sign into Sing?

If you’re having trouble receiving your verification code when trying to sign into Sing, there are a couple of simple steps you can take that typically resolve the issue.

1. Give it a little time and try again

In some cases, verification codes can be delayed. If you’re not receiving your code right away:

• Wait a couple of days
• Try signing in periodically during that time

This issue often resolves itself within a few days without any additional action needed.

2. Use a supported web browser

Make sure you are accessing Sing using a supported browser. We recommend:

• Safari
• Chrome

Using other browsers may cause issues with receiving or processing verification codes.

If you’ve tried both of these steps and are still having trouble, feel free to reach out to support at hello@worshipinitiative.com for further assistance.