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What should I do if I’m not receiving a verification code to sign into Sing?

When you sign in to Sing, you'll be asked to complete a quick CAPTCHA ("I'm not a robot") check before your verification code is sent. If that check doesn't appear or won't load, the code never gets sent, which is the most common reason people don't receive one.

The CAPTCHA is loaded from a third-party security service, and privacy or security software will sometimes block it before it can appear. Working through the steps below usually resolves it.

1. Look for the CAPTCHA on the sign-in screen

Before anything else, check whether the "I'm not a robot" checkbox is visible after you enter your phone number or email. If it isn't there, or it appears as a blank space or a box that spins forever, that's the problem. Continue with the steps below.

2. Try a different web browser

The fastest fix. We recommend the latest version of Safari or Chrome. If you normally use Firefox, Brave, or another privacy-focused browser, their built-in tracking protection commonly blocks CAPTCHA. Switching browsers resolves the issue for most people.

3. Turn off ad blockers and privacy extensions

Extensions like uBlock Origin, AdBlock, Ghostery, Privacy Badger, and DuckDuckGo Privacy Essentials frequently block CAPTCHA scripts. Disable them entirely, or add an exception for the Sing site, then reload the page.

4. Adjust your browser's tracking protection

  • Safari: Settings > Privacy > uncheck "Prevent cross-site tracking"
  • Chrome: Settings > Privacy and security > Third-party cookies > allow cookies for the Sing site
  • Brave: Click the Brave Shields icon in the address bar and turn Shields off for the Sing site
  • Firefox: Click the shield icon in the address bar and turn off Enhanced Tracking Protection for the site

5. Make sure cookies and JavaScript are enabled

The CAPTCHA can't run without both. If you've disabled either, or you're in a private/incognito window with strict settings, re-enable them and try again.

6. Disconnect from a VPN and check your network

VPNs, proxies, and content-filtered networks (common on church, school, and office Wi-Fi) can block CAPTCHA traffic. Disconnect from your VPN, or try signing in on a different network such as your phone's cellular data.

7. Check your antivirus or internet security software

Suites like Norton, McAfee, Avast, Bitdefender, and Kaspersky include web-shield features that can block CAPTCHA. Temporarily pause web protection, or allowlist the Sing site.

8. Clear your browser cache and cookies

A stale cached version of the sign-in page can keep a broken CAPTCHA in place. Clear your cache and cookies, close the browser completely, then reopen and try again.

Still not working?

Reach out to us at hello@worshipinitiative.com and let us know which browser and device you're using, whether the CAPTCHA appears at all, and which of the steps above you've already tried. That helps us get you sorted quickly.